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Designing an Individualised Eco Information System: a conceptual framework

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Sze Yin KWOK, David HARRISON and Shengfeng QIN


What is the potential of consumer behaviour change if appropriate eco

information is provided at the point of purchase? What are the opportunities

brought by the latest technologies to information design? What is the role of

designer in this context? This paper investigates these questions through a

review of literature surrounding the areas of eco information provision, ecolabelling

and consumer behaviour, contextual technology and information,

User Centred Design (UCD) in business context and in eco-labelling. Building

on the findings from literature, this paper proposes a conceptual framework

for designers in designing an individualised eco information system. The

components and technologies required for such a system are described. The

application of the framework is demonstrated with two example scenarios.

The conceptual framework was evaluated with a focus group study, which

confirms the usefulness of the proposed framework. Implications can be

drawn from this paper for designing other information systems for behaviour



PUBLISHED: Proceedings from the The 19th DMI: Academic Design Management Conference, 2014


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