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Interplay Between UCD and Design Management in Creating an Interactive Platform

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Interplay Between UCD and Design Management in Creating an Interactive Platform to Support Low Carbon Economy





TESS (Towards European Societal Sustainability) is a three-year research

project receiving funding from the European Commission to study the

potential for community-led initiatives to help deliver a low carbon,

sustainable future. More specifically, TESS is interested in how existing

initiatives (e.g., projects working with renewable energy, car sharing,

community farming, …) can be evaluated and supported in order for them to

scale up and have wider societal impact. An interactive platform to connect

the project stakeholders (researchers, industry, government, NGOs) is one of

the key components of TESS. This paper documents the interplay between

user-centred design and design management in creating this platform. In

particular, the author organized a series of workshops where theoretical

approaches and techniques from both user-centred design and design

management have been applied to design an early-stage prototype of the

interactive platform. The research question behind this paper is: How can

design management complement user-centred approaches in the early stages

of the design process? The paper will show how adopting a design

management approach helped the participants of the workshops in

broadening their perspective. In particular, through a design management

lens, participants could reflect upon organizational and economic constraints

of the project and thus refine their first prototype of the interactive platform

for TESS.


PUBLISHED: Proceedings from the The 19th DMI: Academic Design Management Conference, 2014


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