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Design Capabilities in the Public Sector

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Jhen-Yi LIN


People who study design and political science are interested in change. Thus,
there is potential for both groups to work together to advance social causes.
This paper examines the current practice of embracing design values in the
public sector from the conceptual framework of public policy as design
artifact. Both public policy and design artifact exist within constraints and
boundaries, form their task structures hierarchically, rely heavily on
negotiation between process and incommensurability, and synthesize their
outcomes from components and resources. This paper also points out that in
order to implement public policy and deliver public service effectively, it is
important to cultivate design capabilities within government agencies at the
individual and organizational levels. This paper is a reflection from literature
review and sets as a stepping-stone for future research goal the merging of
organizational structure redesign and communication design to inform longterm
effectiveness in public policy planning, implementation, and public
service delivery.


PUBLISHED: Proceedings from the The 19th DMI: Academic Design Management Conference, 2014


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