"The purpose of this paper is to present key findings from PhD research on how a large complex public sector organisation, the Australian Taxation Office has adopted human-centred design into its management work and sustained this over a long period of time. The thesis is that ‘managing by design’ comprises a collection of human and non-human actors that make up networks of action and interaction, which over a decade have permitted the embedding of design in the management practices of the Australian Taxation Office. The application of Actor Network Theory (ANT) is used to draw out the analysis of the process of translation of managing by design which results in a networked view of design in practice. This paper discusses the translation process and the critical strategies used to create and sustain managing by design as situated networks."
PUBLISHED: Proceedings from the The 18th DMI: Academic Design Management Conference, 2012
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