Su-Nyung YANG, Ki-Young NAM, Min-Sun PARK
"The importance of Product-Service System (PSS) is becoming greater, but there are not many studies based on this topic from a design perspective. This paper will therefore focus on understanding the characteristics of PSS through design attributes, and identify the changes in the design attributes, whether there is a beneficial effect of combining the product and service as in PSS. Also, this paper addressed the relations between the product and service, and the characteristics of Product and Service according to its users' involvements. To categorize the PSS, professional designers selected the design attributes from the collected case studies. Seven design attributes were selected which were grouped with similar attributes. Afterwards, they were positioned on a quadrant with two different area on each axis, 1) inter-dependency between product and service, and 2) users' involvement. Each sector has different features by using the service behavior of users’; 1) Creator 2) Interaction between service provider 3) Receiver 4) participant. This typology could be used as designing constructive PSS by users’ involvement. In addition, set the design strategy according to design attributes."
PUBLISHED: Proceedings from the The 18th DMI: Academic Design Management Conference, 2012
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