Nick Oliver, Lecturer, Judge Institute of Management Studies, University of Cambridge; Geoff Gardiner, Manufacturing Group, Engineering Department, University of Cambridge; John Mills, Member, Manufacturing Group, Engineering Department, University of Cam
Benchmarking is an increasingly popular tool for investigating the quality of organizational processes. Nick Oliver, Geoff Gardiner, and John Mills point out that the efficacy of this technique depends on distilling a rich spectrum of accurate and rigorou
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