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A Fitting Approach to Interactive Service Design: The Importance of Emotional Ne

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AUTHOR(S):

Arnold Campbell, Senior Product Design Manager, Nortel Technology; Susan Pisterman, Consultant

 

In designing for the Internet, the focus has been on the senses and cognitive issues—making sure users understand and are able to explore the environment presented. For Arnold Campbell and Susan Pisterman, however, designs that “fit to” a person’s abiliti

 

PUBLISHED: 1996

 

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