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Close Encounters with Customers: Designing the NITON XL

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AUTHOR(S):

Ethel Romm, Chair, Board of Directors/Co-owner, NITON Corporation

 

This is the story of how listening to customers transformed a great technology into a great product. Building on cutting-edge science for detecting lead in the extremely low levels that are hazardous to children, Ethel Romm reveals how conversations with

 

PUBLISHED: 1999

 

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