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Design Strategy and Strategic Design at Master Lock

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Gianfranco Zaccai, Co-founder, President and CEO, Design Continuum; John Heppner, President and COO, Master Lock Co.


John Heppner has been president and chief operating officer of Master Lock Company since January 2001. During the past year, Heppner presided over a major change in the company’s self-vision; as he says in this interview, “We’ve moved beyond the perceptio




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