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Building and tending bridges: Rethinking how consultants support change

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Tom Mulhern, Principal, Conifer Research; Dave Lathrop, Manager, User and Field Research, Steelcase, Inc.


Dave Lathrop and Tom Mulhern wrote this article to share their experience as client and consultant working together to promote user-centered processes and approaches at Steelcase. As a consultant for Conifer Research, Mulhern’s job was to “boost the knowl




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