Print Page   |   Contact Us   |   Your Cart   |   Sign In   |   Join DMI
Site Search
Online Store: DMI Review Article
Main Storefront
        

Orchestrating Designable Touchpoints for Service Businesses

Item Options
Sign in for your pricing!
Price: $5.00
Quantity: *
 
Description
AUTHORs:

Kyongsill Lee; Kyung-won Chung; Ki-Young Nam

 

 

Make better use of your company's designable touchpoints with this strategic framework. Not all touchpoints are designable. The ones that are can be classified by design discipline and, surprisingly, the type of service they embody.

Keywords: Service Design, Experience Design

 

PUBLISHED: 2013

 

DMI Members: To download the pdf of this publication, you need to log in, add it to your shopping cart, and check out. There will be no charge and the link(s) to the pdf(s) will be emailed to you.

 

Experience Design, Service Design, Information Design

more Calendar

12/13/2016
Design NightOut by Deutsche Telekom & DMI

3/8/2017 » 3/9/2017
dmi: Symposium Munich

Featured Members

Site Search
Membership Software Powered by YourMembership  ::  Legal