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No Empathy – No Service

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Description
AUTHOR:

Cindy Tripp

 

 

Empathy is the launching pad for new ideas about how you might be of greater service. Empathy arrives when a company is able to put aside its own "lens” and see through the customer's eyes.

Keywords: Design Process, Design Tools

 

PUBLISHED: 2013

 

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Design Process, Design Thinking

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