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Customer Loyalty and the Elements of User Experience

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Description
AUTHOR(S):

Jesse J Garrett, Director User Experience Strategy, Adaptive Path

 

It may seem obvious, but of all the customer touch-points that play a part in a successful user experience, the product itself is the one most likely to create a strong emotional reaction. Despite all the talk about the importance of creating a pleasant c

 

PUBLISHED: 2006

 

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Customer Experience CX, Design Thinking, Design Strategy, CX Design, User Experience Design

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