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Bottom-line Experiences: Measuring the Value of Design in Service

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Description
AUTHOR(S):

Lavrans Lovlie, Founding Partner, live|work; Chris Downs, Managing Partner, live|work; Ben Reason, Founding Partner, live|work

 

Designers have long lamented the difficulty of coming up with ways to prove the value of their work in measures that "business people" can appreciate. Some progress has been made in proving the value of the design of physical products and artifacts. Servi

 

PUBLISHED: 2008

 

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Service Design, Design Value

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