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Designing Human-Centered Services

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Description
AUTHOR(S):

Michael D. Eckersley, HumanCentered

 

Considering that services account for a huge portion of all commercial activity in advanced economies today, as HumanCentered's Michael Eckersley points out, there is bound to be growing market demand for sophisticated and systematically designed services

 

PUBLISHED: 2008

 

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Customer Experience CX, Service Design, CX Design

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